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Terms & Conditions

Welcome to the F&A Accountants website. These Terms & Conditions set out the terms that apply to your use of the F&A Accountants website and to enquiries or services provided by F&A Accountants Limited.

Please note

By using this website, contacting us through the website or engaging our services, you agree to comply with these Terms & Conditions.

Where you become a client of F&A Accountants, your services will also be governed by a separate Engagement Letter and agreed Schedule of Services, which will take precedence over these website terms where there is any conflict.

On this page · 28 sections

About F&A Accountants

F&A Accountants Limited (“F&A Accountants”, “we”, “us” or “our”) provides accounting, tax, bookkeeping, payroll and business advisory services to businesses and individuals, subject to the specific services agreed with each client.

F&A Accountants Limited
Office 230A Ceme Campus
Rainham
RM13 8EU
United Kingdom

Telephone020 3892 1899 Emailaccounts@faaccountants.com

Use of This Website

You may use this website for legitimate business and informational purposes.

You must not:

Use the website for any unlawful purpose
Attempt to gain unauthorised access to the website or its systems
Introduce viruses, malware or other harmful material
Copy, reproduce or commercially exploit website content without permission
Use automated systems to extract or collect website content without our prior written permission
Use information on the website in a way that could cause damage to F&A Accountants or another person

We reserve the right to restrict or suspend access to the website where reasonably necessary to protect the website, our business or other users.

Website Information

The information provided on this website is intended for general information purposes.

Although we take reasonable steps to ensure that information published on the website is accurate and up to date, we do not guarantee that every item of information will always be complete, accurate or current.

Tax rules, accounting standards, legislation and regulatory requirements can change.

Information published on this website should therefore not be treated as personal accounting, tax, legal or financial advice.

You should contact F&A Accountants before relying on information in relation to your particular circumstances.

No Professional Advice Through the Website

Nothing on this website creates an accountant-client relationship.

Submitting an enquiry form, requesting a consultation, downloading information or communicating with us through the website does not by itself create an engagement between you and F&A Accountants.

Professional advice will only be provided once the relevant services have been agreed and the appropriate engagement documentation has been completed.

Where advice is provided to you, it will be based on the information available to us at the time and within the agreed scope of the engagement.

Our Services

The services we provide may include, depending on the engagement agreed with you:

Bookkeeping
Management accounts
Annual accounts
Tax and compliance services
Corporation Tax
VAT services
Payroll services
Self Assessment
Tax planning
Profitability analysis
Cash flow forecasting
Financial reporting
HMRC support
Hospitality accounting
Business advisory services
Other accounting or advisory services specifically agreed with you

The exact services included, exclusions, responsibilities, deadlines and fees will be set out in your Engagement Letter or Schedule of Services.

We are not required to provide services that have not been expressly agreed.

Engagement Letters

Before providing ongoing professional services, we will normally issue an Engagement Letter setting out the basis of our relationship with you.

The Engagement Letter may specify:

The services we will provide
Services excluded from the engagement
Your responsibilities
Our responsibilities
Fees and payment arrangements
Information and records we require
Deadlines and expected timescales
Limitations on the scope of our work
Relevant regulatory and legal requirements
How the engagement may be terminated

You should read your Engagement Letter carefully before accepting our services.

ICAEW guidance

ICAEW guidance recommends clearly recording the scope of work, fees, client responsibilities and applicable limitations in written engagement terms.

Your Responsibilities

You are responsible for providing us with complete, accurate and timely information and records required to perform the agreed services.

This may include:

Accounting records
Bank statements
Invoices and receipts
Payroll information
VAT information
CIS or tax information where applicable
HMRC correspondence
Details of income and expenditure
Details of relevant business transactions
Information relating to directors, shareholders or employees where required
Identification documents
Any other information reasonably required for the agreed services

You remain responsible for the accuracy and completeness of information you provide to us.

You must notify us promptly if you become aware that information supplied to us is inaccurate, incomplete or has changed.

Deadlines and Client Cooperation

We will use reasonable efforts to meet agreed deadlines where you provide all required information and approvals in sufficient time.

We cannot be responsible for delays caused by:

Late information
Missing records
Inaccurate information
Delayed approvals
Failure to respond to requests
Third-party system failures
HMRC or other government processing delays
Circumstances outside our reasonable control

Where information is provided late, we may not be able to guarantee the original submission or completion deadline.

You remain responsible for responding promptly to requests for information and approvals.

Fees and Payment

Our fees will be communicated to you before or at the beginning of the relevant engagement, unless otherwise agreed.

Depending on the service, fees may be:

Fixed fees
Monthly fees
One-off fees
Fees based on the scope or complexity of work
Additional fees for work outside the agreed scope

Any additional work outside the agreed scope may incur additional charges. Where reasonably practicable, we will notify you before carrying out significant additional work.

Invoices must be paid within the payment period stated on the invoice or in your Engagement Letter.

If an invoice remains unpaid, we reserve the right, subject to applicable professional and legal requirements, to suspend services until outstanding amounts are resolved.

ICAEW guidance

ICAEW guidance recommends that firms clearly state the basis on which fees are calculated and when payment is due.

Changes to Services

If you ask us to provide additional services or if the scope of an existing engagement changes, we may update the Engagement Letter, Schedule of Services or fee arrangement.

We will communicate material changes to the scope and fees where appropriate.

We are not obliged to undertake additional work until the revised scope and associated fees have been agreed.

Tax and Accounting Advice

Tax and accounting advice depends on the information available to us and the legislation, regulations and guidance applicable at the relevant time.

We will use reasonable professional care when providing agreed services.

However, tax legislation and HMRC practice can change, and the outcome of a tax position may depend on facts that are outside our control.

Unless specifically agreed, our services do not constitute legal or investment advice.

You should tell us about any relevant changes to your circumstances that may affect the advice or services we provide.

HMRC and Third-Party Authorities

Where authorised by you and included within the agreed scope of services, we may communicate with HMRC, Companies House, pension providers, banks or other relevant authorities or organisations on your behalf.

You remain responsible for ensuring that information supplied to us is complete and accurate.

We cannot guarantee the decisions, processing times, actions or responses of HMRC or any other third party.

Anti-Money Laundering and Identity Checks

We are required to comply with applicable anti-money laundering and client identification requirements.

Before accepting an engagement, and during the course of an engagement where necessary, we may request information and documents to verify your identity, business ownership and source of funds.

We may use electronic verification services and other legitimate sources for this purpose.

We reserve the right not to accept or continue an engagement where required information is not provided or where continuing the relationship would conflict with our legal, regulatory or professional obligations.

Where the law requires us to make a report to an appropriate authority, we may be unable to inform you of that report.

Confidentiality

We will treat information provided to us as confidential, subject to:

Legal or regulatory requirements
Professional obligations
Requirements of law enforcement or government authorities
Your authorisation
Circumstances where disclosure is necessary to protect our legal rights
Circumstances where disclosure is necessary to prevent or investigate fraud or other unlawful activity

We may use appropriately authorised employees, contractors and service providers to assist us in providing services, subject to appropriate confidentiality and data protection obligations.

Further information about how we process personal data is available in our Privacy Policy.

Data Protection

We process personal data in accordance with applicable UK data protection legislation.

Our Privacy Policy explains:

What personal information we collect
Why we collect it
How we use it
Who we may share it with
How long we retain it
Your data protection rights

Please refer to our Privacy Policy for further information.

Third-Party Software and Services

We may use third-party software, platforms and service providers to deliver our services.

These may include accounting, bookkeeping, payroll, document management, identity verification, cloud storage, communication and payment systems.

Where appropriate, your use of third-party systems may also be subject to the third party’s own terms and privacy policies.

We will take reasonable steps to select appropriate service providers and maintain suitable arrangements for the handling of information.

Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, branding, logos, design elements and other materials, belongs to F&A Accountants or is used with permission.

You may view and use website content for your own personal or internal business purposes.

You must not reproduce, modify, distribute, republish or commercially exploit our content without our prior written permission.

Nothing in these Terms & Conditions transfers ownership of our intellectual property to you.

Third-Party Links

Our website may contain links to websites operated by third parties.

These links are provided for convenience or additional information.

We do not control and are not responsible for the content, availability, security or privacy practices of third-party websites.

Visiting a third-party website is subject to that website’s own terms and policies.

Website Availability

We aim to keep the website available and operating properly, but we do not guarantee that it will always be:

Available
Uninterrupted
Error-free
Secure
Free from viruses or other harmful components

We may suspend, modify or withdraw parts of the website without notice where reasonably necessary for maintenance, security or operational reasons.

Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

Subject to the above, F&A Accountants will not be responsible for losses arising solely from:

Your failure to provide accurate or complete information
Your failure to meet agreed deadlines
Your failure to follow reasonable instructions
Reliance on general website information as though it were personalised professional advice
Third-party systems or services outside our reasonable control
HMRC, Companies House or other third-party actions or delays
Events outside our reasonable control

For professional services provided to clients, any applicable limitation of liability will be governed by the relevant Engagement Letter and applicable law.

We will not exclude or limit liability for fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

ICAEW guidance

ICAEW guidance recognises limitation of liability as a matter that may be addressed within properly agreed engagement terms.

Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

This may include:

Major technical failures
Cybersecurity incidents affecting third-party systems
Internet or telecommunications failures
Government action
Changes in legislation
Natural disasters
Fire or flooding
Industrial disputes
Widespread service outages
Other circumstances that could not reasonably have been prevented or anticipated

Where reasonably possible, we will notify affected clients and take appropriate steps to minimise disruption.

Suspension or Termination of Services

Either party may terminate an engagement in accordance with the terms set out in the applicable Engagement Letter.

We may suspend or terminate services where permitted by the Engagement Letter or applicable law, including circumstances involving:

Persistent non-payment
Failure to provide required information
Failure to complete required identity or anti-money laundering checks
A conflict of interest
Unlawful activity
A breakdown in the professional relationship
Other circumstances where we are professionally or legally unable to continue acting

On termination, outstanding fees for services already provided will remain payable.

We may also be required to retain certain records after termination to comply with legal, regulatory or professional obligations.

ICAEW guidance

ICAEW recommends having clear procedures for client disengagement and retaining appropriate evidence when an engagement ends.

Complaints

We take complaints seriously and aim to resolve concerns fairly and promptly.

If you are unhappy with any aspect of our service, please contact us first so that we can investigate your complaint.

Telephone020 3892 1899 Emailaccounts@faaccountants.com

Our complaints procedure will explain the steps for handling your complaint.

Where applicable, clients may also have rights to complain to the relevant professional or regulatory body.

No Waiver

If we do not immediately enforce any provision of these Terms & Conditions, this does not mean that we have waived our right to enforce that provision in the future.

Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be modified or removed only to the extent necessary to make it lawful and enforceable.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, website, legal requirements or business practices.

The latest version will be published on this page together with the date on which it was last updated.

Your continued use of the website after an updated version has been published constitutes acceptance of the updated website Terms & Conditions.

Changes to client-specific professional engagements will be dealt with through the applicable Engagement Letter or revised terms of engagement.

Governing Law

These Terms & Conditions and any dispute or claim arising from them will be governed by the laws of England and Wales, unless applicable law requires otherwise.

The courts of England and Wales will have jurisdiction over disputes arising in connection with these Terms & Conditions, subject to any mandatory legal rights or alternative dispute-resolution requirements that may apply.

Contact Us

If you have any questions about these Terms & Conditions, please contact:

F&A Accountants Limited
Office 230A Ceme Campus
Rainham
RM13 8EU
United Kingdom

Telephone020 3892 1899 Emailaccounts@faaccountants.com

Website: F&A Accountants